Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to support@hyperion-astronomy.com and we will process an insurance claim on your behalf and refund the item.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.  

Easy Returns...How They Should Be

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product. Because we offer free shipping please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Hyperion Astronomy sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed and this is notated on the product page for these items. 

Products Not Eligible For Return

- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any product that has been assembled, installed, modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.little-lona.com
- Any product that is not in the original box with sufficient packaging materials.

Credits will be issued after the warehouse receives, inspects and process' your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

Should you have any questions always feel free to call us at 1-480-493-5089 or email us at support@hyperion-astronomy.com.  Please contact us at support@hyperion-astronomy.com within 30 days to begin the return process.  Hyperion Astronomy accepts returns within 30 days for defect in product(s), wrong item received, and change of mind. 

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