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Customer Help

Our happiness team is always here to assist.

Common purchase questions answered

Orders and Shipping

It depends on the order. Some items are shipped the next day. We will advise immediately how long we anticipate for your product to reach you

the easy way 🙂 , please click on this link

You can quickly and easily change your address, and any other information you wish to change, inside your account. Please click this link

You will get a shipping and tracking email the moment your order is on its way. Please visit your account to find all your orders’ information by following this link

The choice is entirely up to you, you will find all your information inside your account. We have no access to any of your financial records.

We charge sales tax in the county of Maricopa, Arizona only.

We ship internationally to all countries except the ones under embargo by the United States.

That depends on your purchase. Most of the time, yes.

If you need to swap an item

Returns and Exchanges

You have a full 30 days no-questions-asked return policy.

If you have received the wrong item, we sincerely apologize. We will send you a return shipping label and expedite the correct item for free.

Shipping includes some risks, and careless handling is one of the causes. But, do not fret, we are right here for you.

Please take pictures of the item’s box as it arrived and e-mail them to support@hyperion-astronomy.com. We will contact the carrier and expedite the product to you as soon as we can.

The return email will include very concise information about where to send your return. We make this process easy and painless

We made it very easy to feel sup[er supported, we have a few channels:

1. Contact us page – link

2. Email directly: support@hyperion-astronomy.com

3. Support chat on the main page, bottom right

4. On our community page: link

No problem but you need to contact us the moment you realize a mistake happened. We can contact the carrier ands reroute the shipping

Orders can be cancel anytime you think you need to before your order ships

ABSOLUTELY! Please fill out the form on the product page to be placed in line for when the product becomes available.

Free Shipping Over $100

In the continental United States

Easy 30 days returns

30 days money back guarantee

Free Lifetime Support

We Are Competent Astronomers

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