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Common queries answered

Frequently asked Questions

We have put together an entire downloads page where you can find all your downloads here – link

PRISM can be installed on an imaging (field) computer as well as a processing computer as well.

We do provide  3rd key when hardware failures occur. 

If you have any further questions, please get in touch using the form to the right or ask a question our community page – link

We do our best to provide you with the most accurate information but ,sometimes, items sell out faster that we anticipate.

If the item you wished to purchase just sold out, please contact us and we will try and find one for you from the manufacturer where we can dropship it straight to your location of choice.


you can track your order inside your account page or check the tracking number we have sent you to your email address. If you cannot find it, please drop us a line and we will be more than happy to help you out.

You have free lifetime support through these convenient channels:

. Email at

. Community page – link

. One on one support when required

. Chat ( bottom right of this page)

. Phone at +1.480.493.5089


Please fill out the form to the right as soon as possible and we will try to help you resolve this issue.


Yes, we ship worldwide.



It depends entirely on what you ordered. If you ordered one item, then yes.


Still need help?

For all your  inquiries, comments or suggestions, please drop us a line and we will respond within 2 business days.